Privacy Policy

Identification data

In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, it is reported that the ownership of this website corresponds to:
Solve The X, SL
CIF B02652097
Plaza Urquinaona, 7 - 08010 Barcelona

Website user

Access to and use of this website gives you the status of user, accepting with such access the Terms of Use set out below.

Use of the website

This website provides the user with access to information and content for which the user assumes responsibility, extending this to the registration process that may be necessary to access certain services or content.
In the registration process, the user will be equally responsible for providing truthful, legitimate and updated information, as well as for making diligent and confidential use of the access data provided.
The user agrees to make appropriate use of the information, content and services of this website and especially not to take any action that could cause physical or logical damage to the system as well as try to access it fraudulently using data unauthorized access.

Data protection

The person responsible for the processing of your personal data is Solve The X S.L. with B02652097 and postal address at Plaza Urquinaona 7 - 08010 - Barcelona. You will be able to reveal any question regarding the processing of your personal data (having to provide a photocopy of the DNI or equivalent document) by communicating to the postal address indicated above, as well as to the email address info@solvethex.com

Purpose and treatment

Your data will be used for the purpose of managing the provision of energy supply services and / or maintenance that you have contracted with Solve The X. We use your personal data for the development, management and maintenance of the contractual relationship that we have with you, as well as to carry out the different communications that may be necessary to send you.
In the event of any non-payment, it may be communicated to credit information files such as ASNEF. Said communications will comply with the procedures, rights and guarantees established and recognized by current legislation at all times. This will be carried out in the legitimate interest of Solve The X, as it must comply with an adequate control and prevention of non-payment situations.

What data do we collect?

The personal data that we may use when we provide our services to you may be identification / contact data and financial data. Throughout the contractual relationship that Solve The X maintains with you, there may be situations in which Solve The X proceeds to record your voice. In such situations - of which you will be informed in advance requesting your express consent - we would keep the telephone conversation with a dual purpose: both to internally audit the quality of the service and to use the recordings as evidence if necessary.

Recipients of personal data

Your personal data may be transferred to Administrations, Authorities and Public Bodies (including Courts and Tribunals), when required by applicable regulations. The service providers that Solve The X contracts or may contract and that have the status of data processor may also have access to your personal data.

Security measures

Solve The X, in order to guarantee the security and confidentiality of your data, has adopted security measures of a technical and organizational nature necessary to avoid alteration, loss, misuse, treatment and access unauthorized of your data. However, Solve The X cannot guarantee the absolute impregnability of the system, the access network, the Internet and therefore the violation of data through fraudulent access to them by third parties.

Updating and preservation of data

In order to be able to communicate properly with you, we ask that the information provided is correct, complete and up-to-date. Therefore, if any of the information you have provided is modified, we ask you to inform Solve The X by means of a communication to the postal address or email indicated in section 1.
You will respond in any case of the veracity of the information provided and is responsible for communicating to Solve The X any modification to it, leaving Solve The X exempt from any responsibility in this regard.
Solve The X will keep your data for as long as the contractual relationship between both parties remains in force. Once the relationship against